Party Packages

FAQ

1. Can I bring my own cake?

Yes, you can bring your own cake to Xplosions. While we do offer delicious cakes as part of our packages, we understand that some guests may prefer their own unique cake. In such cases, a $10 cakeage charge will apply. Rest assured, we can store your cake in the fridge, freezer, or dry storage, as needed.

2. What if I pay for birthday guests and they don’t show up?

The minimum guests and charge for each party is for 8 guests minimum, and is the minimum charge regardless of how many attend. Should you book and pay for 12 guests and only 10 attend, we credit the balance of the 11th  and 12th  child to be used towards additional food and drinks for the parent.

3. How many children should I book in for if I am unsure of total numbers?

Book in for an amount that is roughly expected. After you have made your booking, we cannot add on more than 5 additional children.

4. Do I need to bring anything?

Nothing is required of you to bring as we provide the essentials (plates, cups, cutlery, napkins, cake cuter, etc.).

5. Can I bring decorations?

Small decorations easily moved by one person (non-staff) such as small balloon garland and balloons on weights are acceptable, although decorations that include party poppers, piñatas, confetti canons and wall decorations are not permitted due to cleaning requirements and disruption to other guests.

6. What if we are running late?

Unfortunately, due to busy party schedules our parties run to a set timetable, so it is important to inform your guests to arrive well in advance.

7. Do you cater for adults?

We can cater for adults. We have a list of available platters on our party page on our website. These can be added on when booking in your party, or upon emailing the party coordinators. Final confirmation is required, at the latest, 5 days prior to your party.

8. Is there a charge for non-participating guests with the group, e.g., adults and infants?

There is no charge for these guests.

9. Do you cater for dietary requirements?

Yes, we have options including Vegetarian, Vegan, Gluten Free and Halal. If we don't cater to a specific dietary requirement, email the party coordinators to discuss options going forward.

10. Do we supply Party Bags?

Due to our vast customer demographic we do not currently offer them to keep Party costs down but you are welcome to bring your own.

11. Will I have the party room to ourselves and for the entire party?

The party room is only allocated to you for the duration of your food time and is regularly shared with other parties. This is typically 40minutes in duration. This happens about an hour after your first activity. If you are looking for exclusive access for a party room, we do have private rooms available to upgrade. If this is something you are looking for, please email the party coordinators.

12. What does the Host do?

The party host will be available for the full duration of your party. Taking them from activity to activity and serving their food, however the host does not stay with the children in the arcades except with the Coin Op package. They will be assisting the children in playing the activities of the party, along with one parent or guardian supervising the party at all times.

13. What are the parental supervision requirements?

We require parental supervision at all stages throughout the party.

14. Will I have exclusive use?

You will have exclusive use of your bowling lanes, although the other activities are shared with others.

15. What happens if I have extra children RSVP?

Please email the party coordinators so we can make arrangements for to your party accordingly.

16. How can I arrange platters?

If you are requiring platters for the parents or children of the party; please email the party coordinators, at the latest, 5 days prior to your party.

17. When do I choose the food options for the children?

At the time of booking, and a follow up call from our staff closer to the date to re-confirm your requirements.

Terms & Conditions

Parties

• Party Check-In is 10 minutes prior to your booked time, as per stated by staff and on the packages.
• Minimum of 8 children per booking.
• Payment in full will be required at the time of booking.
• Parental supervision is compulsory.
• All party packages include a Party Host.
• Booking will only be secured with a deposit.
• Payment in full, will be required upon arrival prior to the party commencing.
• Any add-ons or modifications to your booking, requires payments in full on the day of the party.
• Balloons permitted in-centre. No party poppers or piñatas. Contact the party coordinators for any specific decorations requests for you to bring in-centre.
• All food, drinks, and cake will be served at the party table.
• Please advise of any dietary requirements at the time of booking or through email.
• Children are permitted to bowl in their own shoes - as long as they are closed toe shoes, sneakers / runners (no heeled shoes).
• All party packages include cordial for the children (and of course water too!).
• Please enquire with party coordinators for extra information not included in the T&C's and FAQ's.
• Cancellations, reschedules or refunds are provided when changes are due to government regulated restrictions or controls imposed on the customer by a government entity.
• Upon booking in your party, the maximum number of additional children we can add on is 5 (the party coordinators must approve of any modifications to your booking, through a confirmation email).
• Hot food platters are available to order on short notice or on day of the party. **These items ordered on the day cannot be requested to be brought out at a specific time, simply made when ready.
• The deposit of $120.00 is forfeited in case of cancellation or can be redeemed as a credit in centre. (excludes arcades).
• On the day of the party, if less children arrive than your original agreed numbers, your party can still go ahead. Should there be less than 8 children payment is still required for the agreed minimum of 8.
• On the day of the party we charge the number of kids confirmed. If not all kids turn up we will apply a store credit for the amount. We will not give a store credit if the amount of kids is less than the minimum 8.
• You have up to 1 year to use this credit.
• We do not allow more than 5 kids to be added onto a party on the day.

Functions

Booking and Securing your Booking. Prepayment

To confirm a booking and to ensure your spot is held and secured, a $120.00 deposit must be paid and received. If the deposit has not been paid, your booking will not be put into the reservation system and the venue reserves the right to have the spot available to other customers. Deposits can be paid via direct deposit, credit card, EFTPOS or cash.

Confirmation and Final Payment

All details and confirmed number of guests is required a at the time of booking, with final variations permitted a minimum of 5 days before your function date. The venue will then plan and prepare to this final confirmation. Beverage tabs can be paid in advance or at the completion of your function, but a credit card will need to be held onto by the staff.

If you have any additional guests after the final confirmation, you must notify the functions manager and get approval. This decision will be made on reasonable grounds which can include capacity and supply limitations. Any additional guests must be paid for in advance. Additional costs on the day of the function, must be paid at the conclusion of your function with the venue staff.

Discounted Pricing/Quoted Prices

Your function may be eligible for discounted rates due to the number of guests or activities you enquired for. If your final details and guest confirmation is to a lower amount and doesn’t meet the discounted rates bracket, you will need to make up the difference between the prices.

Prices quoted are based on the approximate guests attending the function. Should the final numbers decrease from the initial enquiry, the prices quoted may need to be designed and invoiced.

Refunds

The confirmed numbers and details will be billed, as the business needs to order, plan and prepare according to this. If less numbers turn up on the day, the extra money can be used towards a drinks tab (or other services within Xplosions),  No refunds are permitted after the final confirmation and payment.

Operational

Please advise your guests to arrive 15 minutes early to ensure the event runs smoothly and on time.

Bowling shoes are not required to be worn and casual shoes are permitted given its a closed toe shoe. High heels / heeled shoes will not be permitted.

We may ask for a list of attendees so that we can populate our systems with names to ensure a smoother operational flow to avoid time consuming elements of name gathering during the event.

Dietary Requirements

Please notify us of any dietary requirements at the point of booking, so we can plan and prepare accordingly. We take every precautionary measure when preparing special dietary requirements. Patrons requests will be catered for to the best of our ability, but the decision to consume a meal is the responsibility of the diner.

Decoration and Set up

If you wish to decorate a function room for your visit, you must notify the functions manager and for it to be approved. The client may come up to 45 minutes prior to the function to decorate the room. Only 3M hooks and Blu Tac is allowed to be used on walls. If there is any damages to the walls, the host will be held responsible and will be required to pay an additional fee. Glitter and confetti is not permitted.

If you wish to bring in any external suppliers, you must notify the functions manager and get approval. The venue will not be responsible for refusal if not notified.

It is the customers responsibility that you bring all audio-visual attachments and ensure your device works and can connect to our accessories.

Sound

Externally brought in microphone or speaker systems are not permitted to use. The venue has sound equipment which guests are welcome to use. The entirety of the venue has a music system which the business reserves the right to control the genre of music for all patrons. You must get approval from the functions manager of any equipment you wish to bring in. Xplosions reserves the right to refuse use of any devices that don’t meet their policy.

BYO

No food or beverage of any kind is permitted to be brought into the venue for consumption at a function by the host with the exception of a celebratory cake, which the host has got permission from the functions manager.

Damage to the property

The client will be responsible for any damages, breakage, vandalism or theft that is sustained to the function space or venue caused by any guests. The client will be liable for any costs associated to repairs or replacement.

RSA

Xplosions practices responsible service of alcohol to ensure a safe environment for its staff, patrons and community. The venue will not be liable in any loss of experience if responsible service of alcohol measures need to be enforced in accordance with the Liquor Control Reform Act 1998. The client agrees to conduct the function and its guests in an orderly manner.